Difficult Conversations

How to Discuss What Matters Most

(Author) Bruce Patton
Format: Paperback
£10.99 Price: £9.13 (17% off)
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Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversationsgives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes

Information
Publisher:
Penguin Books Ltd
Format:
Paperback
Number of pages:
315
Language:
en
ISBN:
9780670921348
Publish year:
2011
Publish date:
Nov. 3, 2011

Bruce Patton

Bruce Patton is best known for co-authoring the book "Getting to Yes: Negotiating Agreement Without Giving In" with Roger Fisher and William Ury. His clear and practical writing style in the field of negotiation has had a lasting impact on how conflicts are resolved worldwide. Patton's work emphasizes collaboration and win-win solutions.

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Difficult Conversations

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