This popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. The book is divided into three key areas of people skills development. Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice, and exercises that stimulate and challenge the reader. Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness. New to this Edition: - Self-development exercises and further resources at the end of each chapter to help students consolidate learning
Neil Thompson
Neil Thompson is a renowned British author best known for his novel "The Time Before". His literary style is characterized by vivid imagery and profound introspection. Thompson's work explores themes of memory, loss, and the passage of time, making significant contributions to contemporary literature with his thought-provoking storytelling.
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