Difficult Conversations
How to Discuss What Matters Most
(Autor) Bruce PattonWhat is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
Bruce Patton
Bruce Patton is best known for co-authoring the book "Getting to Yes: Negotiating Agreement Without Giving In" with Roger Fisher and William Ury. His clear and practical writing style in the field of negotiation has had a lasting impact on how conflicts are resolved worldwide. Patton's work emphasizes collaboration and win-win solutions.
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