General Data Protection Regulation (GDPR) Compliance Notice

At Lowell Books LTD, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the General Data Protection Regulation (GDPR). This regulation governs how organizations collect, use, store, and protect personal data of individuals within the European Union (EU) and European Economic Area (EEA).

What Data We Collect

We may collect and process the following categories of personal data:

• Contact information: Name, email address, phone number, and mailing address.
• Account details: Username, password, and other details related to your Lowell Books account.
• Transaction information: Details of your purchases, payment methods, and billing address.
• Website usage data: Cookies, IP addresses, and browsing activity on our website.
• Communication data: Information from your interactions with our customer service team.

How We Use Your Data

We process your personal data to:

• Fulfill and deliver your orders.
• Provide personalized customer support.
• Communicate important updates, such as changes to our services or policies.
• Improve our website and services through analytics and user feedback.
• Send marketing communications, if you have provided explicit consent.

Your GDPR Rights

As a data subject under the GDPR, you have the following rights:

1. Access: Request access to your personal data and obtain a copy of it.
2. Rectification: Request corrections to any inaccurate or incomplete data.
3. Erasure: Request deletion of your personal data (subject to legal and contractual obligations).
4. Restrict Processing: Request limitations on how we process your personal data.
5. Data Portability: Request your data in a structured, commonly used, and machine-readable format.
6. Objection: Object to the processing of your data for certain purposes, such as direct marketing.
7. Withdraw Consent: Withdraw your consent at any time if your data is processed based on your consent.

Data Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data. This includes encryption, secure storage, and restricted access protocols.

Data Sharing

We do not sell or rent your personal data. However, we may share your information with trusted third-party service providers to:

• Process payments (e.g., Stripe, PayPal).
• Deliver products (e.g., shipping companies).
• Provide IT services (e.g., hosting providers).

All third-party providers are required to handle your data in compliance with the GDPR and ensure its protection.

Retention Period

We will only retain your personal data for as long as necessary to fulfill the purposes outlined above, or as required by law.

Cookies and Tracking

We use cookies to enhance your browsing experience and provide tailored content. For more information, please see our Cookie Policy.

Contact Us

If you have questions about this privacy notice or wish to exercise your rights under the GDPR, you can contact us:

Lowell Books LTD
Email: [email protected]
Phone: +44 7551 339174
Website: https://lowellbooks.com

You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.